post office jobs in india
1-Classification Agent
Job details
Full Job Description
(2200EJN)
Job Title – CLASSIFICATION AGENT
Introduction
DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor
DHL Express is looking for a zestful Classification Agent to join & lead our talent acquisition team. He/she will have to classify the commodities in a shipment in accordance to the national tariff tables, and determining a preliminary assessment of the duties and taxes payable for shipments imported/exported through DHL Express.
Role Details
- Role title : Classification Agent
- Corporate/Business : DHL Express
- Department/Function : Operations
- Job family : EXP IN Customs Import
- Reports to : Customs Clearance Manager
Key Responsibilities
He/she will have to perform the following key activities:
- Assist in the maintenance of the duties and tax disbursement records.
- Assist the reconciliation of the disbursements to the recorded duty and tax statements.
- Assist in the co-ordination activities between the clearance department and DHL finance/accounts department on the customs clearance related disbursements.
- Determine the shipment value in accordance to the local valuation guidelines provided by the local authorities.
- Reduce number of classification errors.
- Determine and classify the shipment commodities in accordance to the national tariff classifications tables available, and determining the corresponding duty and tax rates, taking into consideration:
- Country of origin for preferential treatment;
- Concessions or Exemptions applicable to the shipment commodity or importer/exporter,
- Applicable customer instructions recorded in the Customer Instruction Database Records.
- Compute a preliminary assessment on the duty and taxes payable to the external agencies and fees or charges payable to DHL.
- Assign the shipment records where it is not able to compute a preliminary duty and tax assessment due to incomplete data to the Clearance Support Group for resolution.
- Assign the shipment record when it is determined to contain prohibited or restricted shipments (as identified from HTS classifications) to Clearance Support for verification and resolution.
- He/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes.
Skills Required
- Software skills (Word, Excel, PowerPoint, etc.)
- Communication skills (English), spoken and written.
Profile Requirements
(Experience/Certifications/Qualifications/Licenses)
- Minimum one year experience in customs clearance environment.
- Completed High School education.
Profile Requirements
(Experience/Certifications/Qualifications/Licenses)
- Minimum one year experience in customs clearance environment.
- Completed High School education.
Posting Legal Entity DHL Express (India) Pvt. Ltd.
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2-Clearance Support Agent
Job details
Full Job Description
(2200E2D)
Job Title – CLEARANCE SUPPORT AGENT
Introduction
DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor
- Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
- Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.
Role Details
- Role title : Clearance Support Agent
- Corporate/Business : DHL Express
- Department/Function : Operations
- Job family : EXP IN Customs Post Clearance
- Reports to : Customs Clearance Supervisor
Key Responsibilities
He/she will have to perform the following key activities:
- Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
- Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits.
- Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments.
- Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.
- Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate.
- Incumbent has no direct reports and authority over country line and functional personnel.
- He/she should have informal influence to enable improvement and change within the organization.
- Note: New customer instructions must be approved by the clearance manager or supervisor before it can be updated into the databases.
Skills Required
- Software skills (Word, Excel, PowerPoint, etc.)
- Communication skills (English), spoken and written
Profile Requirements
(Experience/Certifications/Qualifications/Licenses)
- 2-3 years working experience in customs clearance environment.
- Diploma (or equivalent)
Profile Requirements
(Experience/Certifications/Qualifications/Licenses)
- 2-3 years working experience in customs clearance environment.
- Diploma (or equivalent)
Posting Legal Entity DHL Express (India) Pvt. Ltd.
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3-Courier
Job details
Full Job Description
(2200BCY)
Posting Legal Entity DHL Express (India) Pvt. Ltd.
4-Gateway Security Assistant
Job details
Full Job Description
(2200ESY)
Job Title – GATEWAY SECURITY ASSISTANT
Introduction
DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor
DHL Express is looking for a Gateway Security Assistant to lead and join our team. He/she will be responsible for ensuring the airside entry of the regulated agent facility is controlled and sterility of the sterile cargo holding area is ensured.
Role Details
- Role title : Security Agent
- Corporate/Business : DHL Express
- Department/Function : Operations
- Job family : EXP IN Gateway Sort
- Reports to : Duty Manager
Key Responsibilities
He/she will have to perform the following key activities:
- Ensure proper access control of the facility with regard to men and material.
- Prevent & Report all incidents which affect the health and safety of staff or which have the potential to disrupt the business of DHL Express.
- Ensure fire exits are free of obstructs at all times.
- Undertake daily safety checks as required.
- Record details of all equipment and tools taken into DHL premises.
- Ensure all staff display their AEP / ID conspicuously.
- Ensure proper frisking / body search of all staff entering in or comes out.
- Maintain daily log sheet of all activities.
- Ensure all access gates are locked at all times and opened only under proper authorisation.
- Assist in the process of evacuation in case of any emergency contingency arises.
- Ensure no theft, pilferage, damage, intentional / Unintentional disruptive activity takes place.
- Ensure no activity takes place which is capable to cause unlawful interference in Civil Aviation Activities and also ensure no act of commission or omission amounts to any act unlawful interference in civil aviation activities.
- Ensure no electrical / electronic items are carried in the sterile area unless declared and permitted.
- Ensure sterility of the sterile cargo holding area is maintained at all cost.
- Ensure no photography is permitted without proper permission / authorisation.
- Coordinates investigations carried out locally by country or aviation resources.
- Provide support, guidance and expertise to the investigation process and the follow-up.
- Conducts investigations into security incidents e.g. loss/theft of shipments, company assets, and criminal acts against property or personnel.
- Assist the Security Manager in the delivery of the SAFE training programme.
- Assist and guide local and regional management in the handling of often complex legal, personnel and procedural issues and minimize DHL’s exposure to liability in any civil or criminal actions that may result from the incidents investigated.
- Apply analytical processes to gauge losses, estimate the probability of recurrence, the financial impact and, most importantly take a pro-active counter measures.
- Produce monthly reports of incidents and the subsequent investigations to country and regional management.
- Comply with company policy, civil laws and national Labor Relations Rulings when conducting investigations to ensure the company is not exposed to criminal or civil charges.
- Close cooperation with DHL Country Security Managers or appointees in conducting investigations.
- Incumbent has no direct reports and authority over country line and functional personnel.
- He/she will have influence to enable improvement and change within the organization.
Skills Required
- Knowledge
- Demonstrate recognition of
- Firearms
- Explosives
- Incendiary devices
- Potential weapons.
- Must have knowledge and understanding of:
- Baggage and passenger screening procedures.
- Hand search procedures for Passenger, Cargo and Courier.
- Preservation of evidence.
- Police response procedures related to the Passenger, Cargo and Courier screening point.
- Relevant legislation.
- Parameters of authority.
- Application of terrorist profiles.
- Practical Skill
- Must have knowledge of the operation:
- X-ray Baggage Inspection System.
- Door Frame Metal Detector
- Hand Held Metal Detector
- Explosives Detectors.
Each security person shall, before being deployed for duty by the airline operators / their authorized agents, successfully complete an approved training concerning aviation security as prescribed by Bureau of Civil Aviation Security from time to time.
Profile Requirements
(Experience/Certifications/Qualifications/Licenses)
Qualification for Security personnel:
- Age: must be 18 years and above.
- Education Qualification : Minimum Graduate or equivalent
- Citizenship : must be a Indian Citizen
- Health :
- All security personnel must be in a Good mental and physical state of health, consistent with the ability to perform the security tasks. Substance abuse (including alcohol) shall be a cause for rejection
- Certification of health shall be obtained from a Registered Medical practitioner in India.
- Visual accuracy – Eye sight shall be equal or better than 20/60 in both eyes without glasses / lenses or equal or better that 20 / 20 in one eye and 20 / 30 in the other when using glasses or contact lenses. Adequate colour perception shall be required.
- Hearing – Hearing loss in each ear should be less than 30 dB when tested by audio graph for frequencies below 2000 Hz.
- Speech – There shall be clear ability to communicate orally efficiently and effectively. Movement-of-crisis communication necessitates that screening personnel be free from any pronounced speed impediment.
- Sense of smell – Security personnel shall have the ability to sense odour.
- Acceptable without experience subject to successful completion of the prescribed training programme after employment.
- Degree from a recognised university or equivalent.
Profile Requirements
(Experience/Certifications/Qualifications/Licenses)
Qualification for Security personnel:
- Age: must be 18 years and above.
- Education Qualification : Minimum Graduate or equivalent
- Citizenship : must be a Indian Citizen
- Health :
- All security personnel must be in a Good mental and physical state of health, consistent with the ability to perform the security tasks. Substance abuse (including alcohol) shall be a cause for rejection
- Certification of health shall be obtained from a Registered Medical practitioner in India.
- Visual accuracy – Eye sight shall be equal or better than 20/60 in both eyes without glasses / lenses or equal or better that 20 / 20 in one eye and 20 / 30 in the other when using glasses or contact lenses. Adequate colour perception shall be required.
- Hearing – Hearing loss in each ear should be less than 30 dB when tested by audio graph for frequencies below 2000 Hz.
- Speech – There shall be clear ability to communicate orally efficiently and effectively. Movement-of-crisis communication necessitates that screening personnel be free from any pronounced speed impediment.
- Sense of smell – Security personnel shall have the ability to sense odour.
- Acceptable without experience subject to successful completion of the prescribed training programme after employment.
- Degree from a recognised university or equivalent.
Posting Legal Entity DHL Express (India) Pvt. Ltd.
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5-Contact Centre Executive
Job details
Full Job Description
(2200DCO)
Job Title- CONTACT CENTRE EXECUTIVE (FRONTLINE)
Introduction
DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor
DHL Express is looking for a Contact Centre Executive to join & lead the respective team. The Executive will have to confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.
Role Details
- Corporate Division: DHL Express
- Business Division: Customer Service
- Business Unit: India Customer Service
- Reports to: Contact Centre Supervisor (Frontline)
Scope of role
- Budgeted T/O in M or BN € [2021]: €414.3 Million
- Number of countries covered [2021]: India
- Expected profit of business in M or BN € [2021]: Negative 6.4 Million €
Key Responsibilities
He/she will have to perform the following key activities:
- To Accept and register bookings for DHL services.
- To Offer alternatives to customers and potentially turn information calls into sales leads.
- To identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- He/she should enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- To Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and services, to positively enhance customer’s experience with DHL.
- Adhere to existing Customer Service procedures as outlined in the department manuals.
- Maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
- He/She should have informal influence to enable improvement and change within the organization.
Skills Required
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
Profile Requirements
- 2 years of experience in a Customer Contact Centre/Telesales environment in a service industry (preferable)
- Experience working in teams
- Graduation or Diploma (equivalent)
Prepared By:
Hiring Manager/
Contact Centre Executive
Approved By:
Sarbani Sengupta
VP - Customer Service
Approved by:
Sunjoy Dhaawan
VP - Human Resources
Signature:
Date:
Profile Requirements
- 2 years of experience in a Customer Contact Centre/Telesales environment in a service industry (preferable)
- Experience working in teams
- Graduation or Diploma (equivalent)
Posting Legal Entity DHL Express (India) Pvt. Ltd.
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